Brand new to 21BetsCasino or just looking to fine-tune your experience? Our FAQs have you covered. From account setup and deposits to game features, bonuses, and responsible gambling tools, you’ll find everything you need to know right here. We believe that gaming should always be fun, fair, and secure, and that starts with being informed. If you don’t spot your question below, our customer support team is just a click away, ready to help 24/7.
Is 21BetsCasino a safe and licensed platform?
Yes, 21BetsCasino is regulated and licensed by the UKGC and MGA. We use bank-grade encryption to keep your data secure and transactions smooth. Trust is our baseline, not an add-on.
How do I create an account at 21BetsCasino?
Getting started is quick and easy.
That’s it! You can start playing immediately.
How do you protect my personal information?
Your data is encrypted and securely stored. We comply with GDPR and use industry-standard security protocols to keep your information safe.
I forgot my password. How can I reset it?
Click “Forgot Password?” on the login page and follow the instructions to reset via email. Still stuck? Our 24/7 support team can help verify your identity and restore access.
What payment methods can I use?
Choices galore! We offer a wide range of popular payment methods to suit your needs, wherever you are. We’ve got familiar options like Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfers. For our players on the go, we also have Pay by Mobile.
For our international players, we’ve got you covered with popular choices like cryptocurrencies, MuchBetter, and Pay N Play for instant deposits. We always aim for minimal fees and quick processing. Check out all of our casino payment options here!
What are the minimum and maximum deposit/withdrawal limits?
Want to adjust your limit? Just drop a note to Support – we’re here to help.
How long do withdrawals take?
We work hard to process all withdrawal requests as instant as possible. Requests are typically reviewed and processed within 1 business day. We’ll send you an email confirmation once your cash is on its way.
For our players outside of the UK, the processing time is usually instant. Sometimes, a security review may be required, which could cause a slight delay of up to 3 days. If this happens, we will notify you and guide you through the necessary steps.
What games can I play at 21BetsCasino?
We offer a wide spread:
Whatever your vibe, we’ve got spin, strategy, or straight-up spectacle.
Are your games fair and random?
Yes. All our games are tested and certified by independent auditors to ensure they meet strict fairness and randomness standards. We’re fully licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.
Can I play games for free first?
In the Demo Mode of some games, yes! Log in and check the “Demo” tag. Of course, bear in mind that real-money mechanics like withdrawals or bonuses won’t apply in demo mode.
How do promotions and bonuses work?
Keep an eye on our Promotions page for current offers. Each has its own rules and wagering terms, so always check before opting in. We aim to make them valuable and fair, with no hidden catches.
What types of bonuses do you offer?
At 21BetsCasino, we love giving our players more ways to play! We’ve got unique welcome offers tailored for your favourite games, including free spins for casino slots, a free bet for our sportsbook, and free bingo tickets to get you started.
But the fun doesn’t stop there. We run a variety of promotions for our loyal players, from thrilling leaderboards and seasonal campaigns. Make sure to check our Promotions page for all the latest ways to win!
Where can I find responsible gambling tools?
Your wellbeing is our priority. 21BetsCasino offers:
We encourage all players to use these tools to manage their play – fun works best when it stays safe. Learn more about responsible gambling here.
How do I contact support?
Need help? We’ve got you:
Can under-18s play at 21BetsCasino?
No – absolutely not. 21BetsCasino is a licensed operator, and gambling is strictly prohibited for anyone under the age of 18. We use robust age verification measures to prevent underage access, and any accounts suspected to be underage will be closed immediately. Please play responsibly.
How do I set deposit limits on my account?
You can set daily, weekly, or monthly deposit limits directly from your account settings. These limits help you stay in control of your spending and can be updated at any time.
What is a time out period, and how do I activate it?
A time-out is a feature that can be used if you would like to continue to gamble, but manage it by removing yourself from it for a short period of time. During a time-out, you can block yourself from playing for a set amount of time. You can set your time-out period in your Responsible Gaming settings, up to 42 days. Or you can send your request to our Customer Support via e-mail (customersupport@instantgamesupport.com).
Where can I get help if gambling stops being fun?
If you’re struggling with gambling, we strongly encourage reaching out to organisations like GambleAware, GAMSTOP, or GamCare. They offer free, confidential advice and support.
At 21BetsCasino, we know that clarity matters. Whether you’re spinning the reels for the first time, diving into our Live Casino tables, or navigating your account settings, it’s important to feel confident in what you’re doing and what to expect. That’s where our FAQs come in.
This page is your go-to resource for all the essential info. From how to register and make a deposit, to what to do if you forget your password, we’ve broken down the most asked questions into easy-to-follow answers. We’ve also included guidance around withdrawals, game fairness, and staying in control of your play, because your safety and peace of mind matter just as much as the entertainment.
As a UK Gambling Commission licensed operator, we’re committed to offering a secure, responsible gambling environment. You’ll find tools across the site that help you stay in control (think deposit limits, session reminders, and self-exclusion options) and we encourage all players to make use of them as needed. Our FAQs also cover how these tools work, and where to go if you ever need extra support.
Of course, no FAQ section can cover absolutely everything. So, if you still need help, our friendly customer support team is available 24/7 via live chat and email. Whether it’s a technical hiccup, a question about a specific game, or just something you’re curious about don’t hesitate to get in touch.
In short, we want your time at 21BetsCasino to be as smooth and enjoyable as possible, and that starts with knowing where you stand. So, browse below, get the answers you need, and feel free to reach out if anything’s still unclear. We’re here to help.
